All Crete Studio concrete lights come with a two (2) year manufacturer’s warranty.

The Warranty will be void for the following reasons if:

• Product has not been used for its intended purpose.
• Product has not been maintained in accordance with care and maintenance guidelines and instructions.
• Product has not been installed by a licensed electrician where this is a requirement of installation.
• Product has been incorrectly or improperly installed or modified.
• Product has been mishandled due to accident, fire, lightning, shipment or other natural or man-made event.
• Product has been subjected to excessive pressure, for example, sitting or standing on, or applying undue force to the product, which would be considered outside normal use.
• Product is immersed in, or otherwise inappropriately exposed to water or other liquids.

Your warranty does not cover:

• Damage from misuse of product, including improper care that is included in our care guide.
• The development of pinholes and colour variation that is a natural occurrence with concrete products. These are not considered manufacturing defects.
• Product has not been used for its intended purpose.
• Product has not been installed by a licensed electrician where this is a requirement of installation.
• Product has been incorrectly or improperly installed or modified.
• Product has been mishandled due to accident, fire, lightning, shipment or other natural or man-made event.
• Product has been subjected to excessive pressure, for example, sitting or standing on, or applying undue force to the product, which would be considered outside normal use.
• Product, in the case of lighting, is immersed in, or otherwise inappropriately exposed to water or other liquids.

Due to the unique characteristics of each Crete Studio piece, the Warranty is not intended to apply where the claimed defect is trivial or insubstantial and better categorised as a natural variation in size, shape, shade, colour and surface texture due to the manufacturing process used. Where the product is installed in full awareness of such product characteristics, the Warranty will not apply in respect of any claimed defect about product appearance and the like.

Before making a claim under the Warranty, please ensure that it will be eligible under the above terms and conditions.

A Warranty claim will not be recognised or accepted unless:

• It is made within the relevant Warranty Period for the particular product.
• It is made within a reasonable period after the defect in the product is detected.
• The product was paid for in full.
• Evidence of proof of purchase and payment is provided.
• The product is made available for inspection and testing by Crete Studio or its authorised representatives or agents. Reasonable access must be granted to view the product. Alternatively, Crete Studio or an authorised representative or agent may request you to supply:
• the physical product for assessment to identify the cause of the defect; or
• detailed photographs or imagery of the product and claimed defect.
• Where the Warranty claim is deemed valid after a reasonable opportunity to assess the product:

Crete Studio will replace or repair the product in the first instance. Crete Studio reserves the right to replace the defective product with the same product, should it be available. If the exact product is no longer available, Crete Studio will offer a similar replacement.

Should a similar replacement not be available or reasonable in the circumstances, Crete Studio will offer a Crete Studio web-site store credit to value of the invoiced amount of the product (excluding shipping) in the second instance.

Finally, should all repair, replacement and credit options be exhausted, Crete Studio will provide a refund of the purchase price of the product. The returned defective product must be adequately protected to ensure that the claimed fault can be readily distinguished from any damage caused during the return delivery process.

Crete Studio is not responsible for labour or installation charges, removal and/or disposal costs of lighting products or any other costs and expenses associated with a defective product. Crete Studio’s sole responsibility under the Warranty is limited to the repair, replacement or refund in respect of a defective product.

If a Warranty claim is reasonably deemed invalid or dishonest in nature, Crete Studio reserves the right to charge the Warranty claimant for cost it has incurred that are associated with evaluating the product’s claimed defect and, if applicable, retain the product until such fees are paid in full.