Product Care Guide
All of Crete Studios masterpieces are made to order in our studio with love and care. To learn about caring for your concrete lighting in your own home, we recommend the below advice:
Your Crete Studio lighting product is a one of kind. Each piece is hand made to order in our Northern Rivers workshop. Due to the unique nature and inherent characteristics of concrete, together with our manufacturing process, variations in size, shape, shade, colour and texture will occur. This is a natural feature of a concrete product, resulting in a stunning work of art that is unique to each piece.
These natural variations in texture add character and are not defects and, once a piece is passed by our quality assurance process, will not have any adverse impact on the structural integrity and performance of the product.
Every effort is made to provide a true representation of our finished products, both as to colour and appearance, onour website. Unfortunately, photographs are rarely a complete substitute forthe actual product viewed through the naked eye and there may be differences.
If you are seeking a specific colour or finish, we recommend that you contact us directly to discuss your needs or alternatively, purchase a full set lighting colour samples before making an order, to avoid surprise or disappointment.
FAQ's
My order hasn’t arrived yet, what should I do?
My order hasn’t arrived yet, what should I do?
If you haven’t received an email from our shipping company, it means your product is still being handcrafted and will likely be ready soon.
Feel free to email us at
info@cretestudioau.com and we will be in touch to give you an update on your product.
What are the lead times?
What are the lead times?
We currently have a 3–6-week lead time on all our products. If you are after a piece ASAP, contact us at info@cretestudioau.com to see if we can get it to you sooner.
What can I expect with the finished products?
What can I expect with the finished products?
Crete Studio products are handcrafted by us from start to finish and we ensure that the natural beauty of concrete and all the small imperfections are maintained as this is what makes our pieces one of a kind.
Our products may contain small air pockets and vary in colour and texture which is a natural process of concrete.
Can I see your products in person?
Can I see your products in person?
Our studio/showroom is based in Ballina, Northern NSW. We would love to see you so please send us an email if you would like to visit.
Do you make custom pieces?
Do you make custom pieces?
We sure do! Contact us with your ideas and we will endeavour to help you create your dream piece.
What kind of light bulb is suitable?
What kind of light bulb is suitable?
Any bulb with an E27 screw in base. Up to you if you want to use a frosted or clear bulb and what size you would like to use.